Warranty
1. Statutory Legal Guarantee
As a seller of consumer electronics, The Mosquito Traps adheres to the mandatory statutory legal guarantee requirements for all customers within the European Union.
-
Duration: All new HexaTrap devices are covered by a legal guarantee for two years from the date the product is received by the customer.
-
Coverage: This guarantee covers defects in materials or workmanship that existed at the time of delivery.
-
Seller Obligation: In the event of a valid claim during this period, the customer has the right to demand subsequent performance (repair or replacement) from The Mosquito Traps.
-
Burden of Proof: For defects that become apparent within the first 12 months of ownership, the law presumes the defect existed at the time of delivery.
-
Scope: These statutory rights are legally binding and cannot be restricted or excluded by any other commercial warranty.
2. Commercial Warranty
This section outlines any voluntary warranty offered by The Mosquito Traps in addition to the mandatory statutory legal guarantee.
The Mosquito Traps does not currently offer a separate, voluntary commercial warranty (Garantie) on the HexaTrap. Your rights are exclusively governed by the 2-year statutory legal guarantee outlined above.
3. Making a Claim
To initiate a claim under either the Statutory Legal Guarantee or the optional Commercial Warranty (if provided):
-
Contact Us: Email our Customer Service team at hello@themosquitotraps.com.
-
Provide Details: Include your order number, a detailed description of the issue, and attach any relevant photographs or videos.
-
Procedure: Our team will review your claim and provide instructions for the next steps, which may include troubleshooting, repair, or replacement.