Shipping policy
At The Mosquito Traps, we believe in providing a seamless shopping experience, which includes straightforward, free shipping on all orders within UK and Europe.
Shipping Cost
We offer free shipping on all orders within Europe and the UK, with no minimum purchase required.
Handling Time
All orders placed before 16:00 (4PM) GMT are processed within 1-2 business days. Orders placed after this cut-off time will be processed on the following business day. Order You will receive an email notification once your order has been shipped.
Estimated Delivery Time
After your order is dispatched, it takes 5-7 business days for delivery, depending on your location within Europe.
Courier Service
We partner with several carriers to deliver your order safely and promptly to your doorstep.
Order Changes
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at hello@themosquitotraps.com.
Tracking Your Order
Once your order is on its way, we’ll send you a tracking number via email. You can easily track your package’s progress by visiting the carrier website and entering your tracking number.
Checking Order Status
To check the status of your order, simply log in to your account on our website or use the tracking information provided in your shipping confirmation email.
Missing Items
If your order hasn’t arrived within the estimated delivery time or if any items are missing, please reach out to our customer support team at hello@themosquitotraps.com. We’ll work quickly to resolve the issue.
Taxes
Our customers do not need to pay for importing fees or duties. We are required by EU law to charge VAT on all items purchased.
For Further Inquiries
If you have any further questions, please contact our customer services at:
The Mosquito Traps
Address: 50 Stanley Street, World Trust Tower, Hong Kong Island, 990777, Hong Kong
Phone: +85296817188
Email: hello@themosquitotraps.com
Contact form: Contact