Refund policy

Return & Refund Policy

Your satisfaction is our priority. We want you to be happy with your purchase and have made our return process simple and transparent.

Return Period

You have 30 calendar days from the date you receive your item to request a return.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

How to Return

Please email us at hello@themosquitotraps.com to request a return. Once approved, we will provide you with a return address and instructions.

  • If your item is defective, damaged, or you received the wrong item, we will provide a prepaid return shipping label.

  • If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping cost.

Return Address
50 Stanley Street, World Trust Tower, Hong Kong Island, 990777, Hong Kong

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 10 business days.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at hello@themosquitotraps.com.

Order Cancellations

You may cancel your order within 14 days of receiving your item in accordance with UK Consumer Contracts Regulations. If your order has already been shipped, you will need to return it to us for a refund.

Non-Returnable Items

  • Gift cards

  • Custom/personalized orders

  • Downloadable software

  • Certain health/personal care items (for hygiene reasons)

For Further Inquiries

If you have any further questions, please contact our customer services at:

The Mosquito Traps

Address: 50 Stanley Street, World Trust Tower, Hong Kong Island, 990777, Hong Kong

Phone: +85296817188

Email: hello@themosquitotraps.com

Contact form: Contact